Intnet IQ

Legal

Privacy Policy

How we handle information when you use the Intnet IQ platform.

Effective Date: April 7, 2026

Last Updated: April 7, 2026

At Intnet IQ, we value your privacy and are committed to protecting your data. This Privacy Policy explains how we collect, use, and safeguard information when you use the Intnet IQ platform.

1. Information We Collect

We collect the following types of information:

a. Account Information

  • Name, email address, company name
  • Login credentials

b. Customer Data (Uploaded by Agencies)

  • Customer names
  • Phone numbers
  • Other data uploaded via CSV or integrations

c. Call Data

Incoming call metadata received via Telnyx (e.g., phone number, timestamps, call identifiers).

d. Usage Data

  • IP address
  • Browser type
  • Device information
  • Platform usage activity

2. How We Use Information

We use collected data to:

  • Provide and operate the platform
  • Match incoming calls with customer records
  • Generate real-time insights and risk indicators
  • Enable SMS communication via Telnyx
  • Improve system performance and user experience
  • Ensure security and prevent unauthorized access

3. Data Processing & Role

We act as a data processor for customer data uploaded by agencies. The agency (our customer) is the data controller responsible for ensuring lawful data collection and usage.

4. Data Sharing

We do not sell your data. We may share data only with:

  • Service Providers: (e.g., Telnyx for call and SMS processing)
  • Infrastructure Providers: Hosting and database services
  • Legal Authorities: When required by law

5. Data Security

We implement industry-standard security measures, including:

  • Encryption in transit (HTTPS)
  • Secure authentication and session management
  • Access control based on roles (Admin / Agent)
  • Isolated multi-tenant architecture

6. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

Customers may request deletion of their data at any time.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Object to processing

Requests can be made via contact details below.

8. Third-Party Services

Our platform integrates with third-party services (e.g., Telnyx). Their use of data is governed by their respective privacy policies.

9. Cookies & Tracking

We may use cookies and similar technologies to:

  • Maintain sessions
  • Improve user experience
  • Analyze platform usage

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

11. Contact Us

For any privacy-related questions:

Email: privacy@retention.app