Terms and Conditions

These Terms and Conditions ("Agreement") govern access to and use of the GetIntentIQ software platform ("Platform") and any associated messaging services provided by GetIntentIQ, LLC ("GetIntentIQ," "we," "us," or "our"), a company headquartered in Charlotte, North Carolina.

This Agreement is entered into between GetIntentIQ and the business entity that has registered to use the Platform ("Client"). Clients are typically independent insurance agencies, Medicare Advantage agencies, or other licensed insurance intermediaries ("Agencies").

End-users who receive text messages or AI-generated voice calls transmitted through the Platform ("Recipients") are existing customers of the Client, not customers of GetIntentIQ. GetIntentIQ does not have a direct consumer relationship with Recipients.

Platform Role: GetIntentIQ operates exclusively as a software intermediary and outreach facilitator. We send SMS, MMS, and AI-generated voice messages on behalf of our Clients to their existing customer base. GetIntentIQ does not solicit, acquire, or maintain direct consumer consent — that responsibility rests entirely with the Client.

GetIntentIQ provides a B2B software platform that enables Clients to identify when their existing customers may be re-entering the market for insurance products or services, and to send targeted re-engagement messages to those customers via SMS and AI-generated voice calls ("Back-in-Market Alerts").

2.1 What GetIntentIQ Does

• Detects in-market signals associated with existing Client customers
• Transmits SMS messages on behalf of the Client to those customers
• Delivers AI-generated voice calls on behalf of the Client to existing customers
• Provides campaign management and reporting tools to Clients
• Manages message delivery infrastructure, including 10DLC and Toll-Free Number (TFN) registration on behalf of Clients

2.2 What GetIntentIQ Does Not Do

• Collect, solicit, or store consumer opt-in consent directly
• Contact individuals who are not existing customers of the Client
• Sell or transfer consumer data to third parties for independent marketing purposes
• Operate as a data broker or consumer lead generation service

By using the Platform to send SMS messages or initiate AI-generated voice calls, Clients authorize GetIntentIQ to transmit communications on their behalf using registered 10-Digit Long Code (10DLC) campaigns, Toll-Free Numbers (TFNs), and voice telephony infrastructure registered with applicable carriers and in compliance with federal and state law.

3.1 Message & Call Types

Communications sent through the Platform are limited to marketing and re-engagement outreach directed at Recipients who are existing customers of the Client. Outreach may include, but is not limited to:

• SMS notifications that a customer's insurance policy may be due for review
• SMS alerts indicating a customer may be actively shopping for new or competing coverage
• AI-generated voice calls inviting existing customers to reconnect with their agent
• AI-generated voice calls delivering personalized back-in-market re-engagement messages

No cold outreach: GetIntentIQ's Platform is configured exclusively for existing-customer re-engagement. No message or call may be directed to any individual who does not have a pre-existing documented relationship with the Client.

3.2 AI Voice Calls — Specific Disclosures

AI voice calls placed through the Platform use artificial or prerecorded voice technology. The following disclosures apply to all AI voice outreach:

• All AI voice calls will identify GetIntentIQ as the technology provider and the Client agency as the initiating party at the beginning of each call
• AI voice calls are delivered only to telephone numbers associated with existing Client customers
• Recipients may opt out of future AI voice calls at any time by pressing the designated keypad option during the call, or by requesting opt-out via the means disclosed in the call
• AI voice calls will not be placed to numbers registered on the National Do Not Call (DNC) Registry unless the Recipient qualifies under the established business relationship exemption and the Client has verified that status
• AI voice calls placed to wireless (mobile) numbers require the same level of consent as required for SMS under the TCPA

TCPA Notice: The use of artificial or prerecorded voice messages to contact wireless numbers requires express written consent under the Telephone Consumer Protection Act (TCPA). Clients who deploy AI voice outreach to mobile numbers represent that they have obtained such consent from each Recipient.

3.3 SMS Message Frequency

Message frequency will vary based on in-market signal activity and Client campaign settings. Recipients may receive up to [X] messages per month. Message and data rates may apply.

3.4 Standard SMS Disclosures

Reply STOP to opt out of messages at any time. Reply HELP for assistance. Message and data rates may apply. Messages are sent on behalf of [Client Agency Name] by GetIntentIQ.

4.1 Basis of Consent

Recipients of SMS messages and AI voice calls placed through the Platform have an established business relationship with the Client. Consent to receive communications arises from one or both of the following:

• Implied consent: The Recipient is an existing customer of the Client who has provided their phone number in the course of a commercial transaction or ongoing service relationship, and has not opted out of communications. Note: implied consent is not sufficient for AI voice or prerecorded calls to wireless numbers — express written consent is required in those cases.
• Express written consent: Where the Client has collected affirmative opt-in consent from the Recipient — including at point of sale, through written agreement, or via a documented enrollment process — that consent extends to re-engagement SMS messages and, where applicable, AI voice calls facilitated by GetIntentIQ.

Client responsibility: It is the Client's sole responsibility to ensure that all Recipients have provided legally sufficient consent for the jurisdiction in which they reside and for the channel used (SMS or AI voice), including compliance with the Telephone Consumer Protection Act (TCPA), the FTC Telemarketing Sales Rule (TSR), and applicable state law. GetIntentIQ relies on Client representations regarding consent.

4.2 Opt-Out Handling — SMS

All SMS messages transmitted through the Platform include opt-out instructions. Recipients may opt out of SMS communications at any time by replying STOP to any message. GetIntentIQ will honor and process opt-out requests in compliance with CTIA guidelines and applicable carrier requirements. Opt-out records will be maintained and Clients will be notified through the Platform dashboard.

4.3 Opt-Out Handling — AI Voice

All AI voice calls include an audible opt-out mechanism at the beginning of each call. Recipients may opt out of future AI voice calls at any time by following the prompts during the call. Voice opt-outs are recorded, communicated to the Client via the Platform, and honored across all future AI voice outreach to that number. Voice opt-outs are tracked independently from SMS opt-outs.

4.4 Re-Consent Prohibited

GetIntentIQ will not transmit messages or initiate voice calls to any Recipient who has previously opted out of the relevant channel without documented re-consent provided by the Client. Clients may not use the Platform to attempt re-engagement of opted-out individuals without compliant re-consent.

By using the Platform, each Client represents, warrants, and agrees that:

• All Recipients are existing customers with whom the Client has an established business relationship
• The Client has obtained legally sufficient consent for SMS marketing communications for all Recipients, consistent with the TCPA, state law, and applicable carrier guidelines
• For AI voice outreach to wireless numbers, the Client has obtained express written consent from each Recipient as required by the TCPA
• The Client has verified that no Recipient subjected to AI voice outreach is registered on the National Do Not Call Registry, unless a recognized exemption (such as an established business relationship) applies and is documented
• The Client maintains records of consent — including the channel(s) covered — and will provide such records to GetIntentIQ upon request
• The Client will not upload or supply contact lists containing individuals who have not consented to receive communications or who have previously opted out
• The Client will promptly notify GetIntentIQ of any opt-outs, complaints, or regulatory inquiries related to messaging or voice outreach conducted through the Platform
• All messaging and voice use cases are accurately described to GetIntentIQ and consistent with registered campaign use cases submitted to carriers

Clients may not use the Platform to:

• Contact individuals who are not existing customers of the Client
• Send SMS messages or initiate AI voice calls to purchased, rented, or third-party marketing lists
• Send messages or place calls that are deceptive, misleading, or in violation of applicable law
• Send SHAFT content (sex, hate, alcohol, firearms, tobacco) or any content prohibited by CTIA guidelines
• Place AI voice calls that fail to identify the calling party or the artificial/prerecorded nature of the call at the outset
• Place AI voice calls to numbers on the National Do Not Call Registry without a valid applicable exemption
• Circumvent opt-out requests or suppress opt-out responses for either SMS or voice channels
• Misrepresent the sender identity or disguise the Client brand in messages or calls

GetIntentIQ reserves the right to suspend or terminate Platform access for any Client found to be in violation of these prohibitions, without liability.

GetIntentIQ's liability to any Client is limited to direct damages arising from GetIntentIQ's own negligence and shall not exceed the fees paid by the Client in the three (3) months preceding the claim. GetIntentIQ is not liable for fines, penalties, or damages arising from a Client's failure to obtain legally sufficient consent from Recipients.

This Agreement shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles. Disputes shall be resolved by binding arbitration in Charlotte, North Carolina.

For questions regarding these terms:

Email: legal@getintentiq.com