Terms and Conditions

You agree to use the platform only for lawful purposes and in compliance with all applicable regulations, including data protection and telecommunications laws.

• You are responsible for maintaining account security
• You must provide accurate information
• You are responsible for all activities under your account

Our platform operates in a multi-tenant architecture:

• Each agency's data is logically isolated
• You may not attempt to access other tenants' data

You (the agency) are responsible for:

• Obtaining consent for customer data
• Ensuring compliance with privacy laws (e.g., GDPR, CCPA if applicable)
• Accuracy of uploaded data

Our platform integrates with third-party services such as Telnyx. We are not responsible for:

• Service interruptions from third parties
• Data handling outside our system

When using SMS features, you agree to:

• Obtain proper customer consent before messaging
• Comply with applicable communication laws (e.g., TCPA)
• Avoid spam or unauthorized messaging

We aim to provide high availability but do not guarantee uninterrupted service. Downtime may occur due to:

• Maintenance
• Infrastructure issues
• Third-party service disruptions

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the service

We may suspend or terminate access if:

• Terms are violated
• There is misuse of the platform
• Required by law

You may terminate your use at any time.

All platform content, software, and design are the property of Intnet IQ and may not be copied or redistributed without permission.

We reserve the right to update these terms. Continued use of the platform constitutes acceptance of updated terms.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

For questions regarding these terms:

Email: legal@retention.app